Terms

Electrical ‘Earth’ Safety

Unlike the mains supply most small generators have what is called a “floating” live and neutral supply (where the earth is not connected to neutral). Floating live and neutral is seen as being safer for most situations where a generator is used to supply a single piece of equipment but where there will be more than one piece of “class 1” equipment connected, safe connection may have to be treated differently.

When a generator is used to supply multiple loads from a common circuit it is usually best practice to ‘reference’ the neutral and earth wires and to incorporate a Consumer Unit with Residual Current Devices to protect the operator against the possibility of electric shock caused by contact with either of the supply wires.

On generators with a capacity of less than 10kVA there is no legal or regulatory requirement to bond neutral and earth but it must be understood that an RCD in a caravan, for example, may not operate correctly when powered by a generator.  Generator Warehouse recommends that you consult a suitably qualified electrician in the above situations.

Ordering

Whilst we take great care to ensure the accuracy of descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Generator Warehouse cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an ‘invitation to treat’ not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery

Generator delivery to the mainland UK (England, Scotland and Wales) will normally be within 48 hours of transaction for generators between 1kW and 6kW. Please note that deliveries to certain post code areas may take longer and incur a delivery charge.  Details of these areas may be found under the ‘Delivery’ link. Home backup or business backup generators take longer to despatch, primarily due to the checks that are necessary before they can be operational in the field.  For generators with outputs between 1kW and 6kW delivery is free.  For all generators with outputs above 6kW there will be a delivery charge to add on.

Fuel conversion from Petrol to Gas will normally increase the delivery time by 5 days.

Payment must be made in full before goods are despatched. You can pay by Credit/Debit Card or by Bank Transfer but we do not accept Credit/Debit Card transactions over the phone. Goods paid for by cheque will be despatched once funds have cleared to our account, this usually takes several days.  We will send you an email and/or text message confirming payment and advising on the delivery status of your consignment.

We try to make the delivery process as simple as possible but can only deliver to the address registered with your payment card for security reasons

We aim to deliver within the timescales quoted on our website but please allow two extra days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

Delivery of orders will be attempted twice.  Failed deliveries after this can be delivered at an extra cost to you or you may be able to collect the package from the carrier’s local depot upon proof of purchase and identity.

Returns & Exchange

If you change your mind and want to return your new generator we will issue a credit note for the price you paid.  Or if the generator is faulty and you want to return it under our no quibble warranty, there are just a few conditions:

1. The generator must have been run for no more than one hour. If under Warranty this may differ.
2. It must be returned in all its original packaging, including any accessories or other items supplied as part of the original purchase, and be in re-saleable condition when it arrives at our warehouse (as supplied, no oil or fuel)
3. We will accept any generator return between 1 and 6kW. The cost of the return will be borne by yourselves. Above that size we do not accept returns. This does not affect your statutary rights. Should a machine prove faulty it will be covered under the terms of the Warranty.
4. Card Processing Fee: If a return is processed for an order placed through our website, the card processing fee will be deducted from the refund amount.
5. The window to return your <6kW generator is: 14 days

That’s it, no quibbles.

• You can reselect a different generator and we will despatch it as soon as we have received your original and given it a quick check.
• If you would like us to arrange for our carrier to collect your generator we will be happy to do so and will deduct the cost from your credit.  Please note that our carrier (and all the others we know) will only transport generators once they have been emptied of all fuel and oil to avoid any contamination problems.

Incorrect or Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products as ordered or in the unlikely event that they have been damaged in transit please contact us immediately. Delivery charges on any incorrect items received will be refunded onto your credit/debit card.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Generator Warehouse uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

Generator Warehouse has been certified as Compliant with PCI DSS by both Trustwave and Elavon.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.

* To improve the content design and layout of the website.

* To understand the interest and buying behaviour of our registered users

* To perform other such general marketing and promotional focused on our products and activities.

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Please be aware that, in order to minimise the number of fraudulent transactions that high value products attract, our Sage Pay settings are quite stringent.  If you have any problems completing your credit or debit card transaction please call us – we can accept bank transfer payments as an alternative.

Conditions Of Use

Generator Warehouse and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.generatorwarehouse.co.uk you accept these conditions. Please read them carefully, Generator Warehouse controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to the use of this site.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local standards and laws.

Copyrights

All content included on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by Generator Warehouse and are protected by international copyright laws.

License and Site Access

Generator Warehouse grants you a limited license to access and make personal use of this site. This license does not include any resale or commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information.

This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without the express written consent of Generator Warehouse.

Product Descriptions

Generator Warehouse and its affiliates try to be as accurate as possible; however, we do not warrant that product descriptions or other content is accurate, completely reliable, or error free.

From time to time there may be information on Generator Warehouse that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice.

Orders are only accepted once goods have been delivered. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

In the event of incorrect product pricing due to website or administrative error we reserve the right to refuse or refund orders.

Please review our other policies posted on this site. These policies also govern your visit to Generator Warehouse

Privacy

We take data protection very seriously. For full details on our privacy policy, please click here